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Job Opening: Manager Ticketing Services and Digital Reach at Capitol Theatre in Moncton,NB

October 22, 2019 | Capitol Theatre in Moncton, NB Hiring Manager of Ticketing Services and Digital Reach

RESPONSIBILITIES - TICKETING (CRM) & CUSTOMER RELATIONS

• Lead contact with various customer relations suppliers: ie: Vendini, Vox Interactif, Global Payments, GoDaddy, MailChimp and Survey Monkey.

• Maintain contract agreements with suppliers.

• Program events to go on sale.

• Manage customer and sales data.

• Generate sales and inventory reports and send to appropriate contacts.

• Produce show settlements.

• Write and distribute pre-show communications.

• Write and distribute post-show surveys. Compile results.

• Maintain communications with Members and Platinum clients sharing on sale information, etc.

• Manage pre-sales and promotions with rental clients and programming director.

• Manage group bookings and discount offers.

• Share important sales, promotion and other information with Lead Box Office representative.

RESPONSIBILITIES - DIGITAL PRESENCE

Under the direction of the Communications Director:

• Manage website, update content.

• Create and post social media content, messaging, sponsored ads, etc.

• Coordinate online promotions, paid campaigns and contesting.

• Manage the messaging on the marquees (Main St and Empress).

• Create and maintain in-house messaging (digital screens: interior and exterior, show posters, washroom posters, bar menus, etc).

SKILLS AND QUALIFICATIONS

• Formal post-secondary diploma or certificate.

• Bilingual, with superior written and oral skills.

• Excellent interpersonal skills, customer service oriented, able to work with minimum supervision within a team environment.

• Working knowledge of Microsoft Office (Word, Excel, Outlook) and Google Drive.

• Motivated, self-starter, punctual, easy to adapt to change, fast learner.

ABOUT

Annual salary: $40,000 base salary

Benefits: medical, dental, RRSPs, life insurance

Vacation: 2 weeks

Probation: 3 months

HOW TO APPLY

Please send resume by October 30th, 2019 to:

Kim Rayworth - kim@capitol.nb.ca

Capitol Theatre

811 Main, Moncton, NB

E1C 1G1

www.capitol.nb.ca

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