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JOB BOARD | Capitol Theatre Seeks Front of House Lead & Volunteer Coordinator

September 8, 2017 | The Capitol Theatre, in Moncton, NB, is looking for a bilingual Front of House Lead and as a Volunteer Coordinator. This individual should expect to work 35-40 hours a week and the salary is $15/hour.

In short, this person will schedule himself/herself as the lead FOH to a number of events each week, as well as manage our new volunteer scheduling software. He/she will also be the individual responsible to train other FOH managers when necessary, train our new volunteers and be the go-to person for volunteers and patrons at our events.

The roles and responsibilities for this new position will evolve over time, but we are looking to add a designated individual to our team who will be present at our events on a more frequent basis who will be able to identify issues facing our excellent delivery of service by our FOH staff and volunteers, ensuring an enhanced patron experience.

Skills required:

• Must be bilingual

• Dedication to superior customer service

• Organization, efficiency and ability to deal with high stress situations and emergencies

• Work independently

• Problem solving skills

• Excellent interpersonal and communication skills

• Ability to adapt to change

• Cash handling experience

• Computer skills

Duties include:

• Establish monthly schedules for the Front of House Managers and volunteers

• Supervising volunteer ushers, and concession operations

• Liaise between Capitol Theatre technical and security staff

• Liaise between Production Managers and Stage Managers

• Work in conjunction with Box Office on seating and ticketing problems to ensure best customer service

• Provide professional, knowledgeable service to patrons and staff

• Ensuring safety, security and comfort for patrons.

• Performs other related duties as required

The Front of House Lead/Volunteer Coordinator reports to the Operations Manager and is a full-time position.

The schedule is flexible and includes day, evening and weekend shifts.

Chosen candidates will go through a 3-month trial period before obtaining permanent status within the organization.

Interested applicants have until September 24, 2017, to send their resume to: yolaine@capitol.nb.ca . While we review all resumes, only applicants selected for an interview will be contacted.

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